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  1. #1
    Apple Seed
    Join Date
    Dec 2014
    Posts
    32

    Post What should I do if iFonebox does not detect my device?

    If iFonebox can not detect your device, which means when you connect your device with computer and launch iFonebox, the “Recover From iOS Device” button on the interface is gray, then you need to do below steps to locate the problem:

    First, please make sure whether iTunes can detect your device. If iTunes can not detect your device as well, your problem may be caused by something wrong with USB connection, if your device can not be detected, you can refer to following steps:

    1. Reconnect your device to computer.
    2. Use other USB ports when you use iFonebox.
    3. Re-run iFonebox program.


    If iTunes can detect your device and you did these above steps, still can not work, then we need you provide some files for analysis.

    1. Connect your device with computer and start iFonebox.
    2. Provide the log files of iFonebox to support@auntec.com.



    PS: How to find iFonebox log files?

    For Windows version:
    Click the button on the interface and choose “Open Log”, then it will bring you to a folder, please send all the files in the folder to us.
    Name:  open-log-windows.jpg
Views: 256
Size:  9.5 KB

    For Mac version:
    Click the “Help” button on the interface and choose “Open Log”, then it will bring you to a folder, please send all the files in the folder to us.
    Name:  open-log-mac.jpg
Views: 263
Size:  14.9 KB

    Any problem you could leave messages here or send e-mail to support@auntec.com for further analysis.

  2. #2
    Apple Seed
    Join Date
    Jul 2017
    Posts
    33
    The best way to restore iPhone data is using iTunes or iCloud backup, else you can try the iPhone recovery tool to scan iPhone flash driver and get data back.
    how to recover lost data from iPhone iPad iPod
    Last edited by gaoler1; 10-01-2017 at 03:18 PM.

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